We would like to give our gratitude and thanks to the owner who made a wrong into a right. When our original order did not fully come through, we sent an email. She personally picked up the phone and gave us a call to ask what went wrong, we explained to her and she immediately meet us with acknowledgement, accountability and expressed her sincerest apologies. We were able to have a very pleasant conversation and let her know how much my husband and I love her products. She not only sent us what was missing originally but also threw in some additional products that we love and I must say we are impressed by the involvement and care she took to take care of us and show customer service is still alive and well. We love supporting small business' and has gained a customer for life God willing, thank you so much!
Customer Reviews
Overall rating: 4.0 / 5 from 4 reviews.
My husband and I have been long customers of HerNashelle Co. of which we very much enjoyed however this has been the 2nd shipment we received with missing items(s). I have reached out via email to inform that there were 3 missing soaps which I have still not heard back with a response on if they will refund us or send our products. We loved these products, so it is unfortunate and with sadness that we will have to look for something new.
I love the whole Man Kind Collection! I buy it all for my boys! It keeps them smelling so good! Thank you!
That’s a great masculine aroma